Return Policy
POLICY
All of the skin care products sold on our website come with a money back satisfaction guarantee. We honor a 90-day return policy for online orders. At this time, cosmetics are not returnable items, nor are multiple quantities of the same item. First-time online purchasers with items that in the aggregate exceed a net purchase price of two hundred dollars and which purchasers are returning multiple, opened products from the same order may be assessed a refund service fee of thirty-five percent per item. We do not record or store your credit card information, so any items purchased in one of our retail stores will need to be returned in person to the store with the credit or debit card used to make the purchase.
PROCEDURE
You will first need to obtain a Return Merchandise Authorization (RMA) number. E-mail Customer Service with the following information: your name, product name, location of purchase, order number, date of purchase, price paid, and specific details on the reason for the return of each item individually (this helps us with quality control). Write the RMA number on your original receipt and mail it, together with the unused product, in the original container to: Mango Madness Skin Care Department R, 600 S. Rosemary Avenue, Suite 156, West Palm Beach, FL 33401. We recommend you obtain a Delivery Confirmation number from the Post Office.
Be sure to include the RMA number and original receipt in your return shipment as we cannot provide a full refund without the RMA number and original receipt. For returns that conform with this policy, subject to the terms of this policy elsewhere stated herein, the purchase price will be refunded in full, net of any discounts or free services. Shipping charges are not refundable. Return postage is paid by the person making the return shipment. Items returned without an RMA number or original receipt may be subject to a processing fee of thirty percent. For the safety and well-being of all our customers, we do not re-sell returned items and discard them.
All of the skin care products sold on our website come with a money back satisfaction guarantee. We honor a 90-day return policy for online orders. At this time, cosmetics are not returnable items, nor are multiple quantities of the same item. First-time online purchasers with items that in the aggregate exceed a net purchase price of two hundred dollars and which purchasers are returning multiple, opened products from the same order may be assessed a refund service fee of thirty-five percent per item. We do not record or store your credit card information, so any items purchased in one of our retail stores will need to be returned in person to the store with the credit or debit card used to make the purchase.
PROCEDURE
You will first need to obtain a Return Merchandise Authorization (RMA) number. E-mail Customer Service with the following information: your name, product name, location of purchase, order number, date of purchase, price paid, and specific details on the reason for the return of each item individually (this helps us with quality control). Write the RMA number on your original receipt and mail it, together with the unused product, in the original container to: Mango Madness Skin Care Department R, 600 S. Rosemary Avenue, Suite 156, West Palm Beach, FL 33401. We recommend you obtain a Delivery Confirmation number from the Post Office.
Be sure to include the RMA number and original receipt in your return shipment as we cannot provide a full refund without the RMA number and original receipt. For returns that conform with this policy, subject to the terms of this policy elsewhere stated herein, the purchase price will be refunded in full, net of any discounts or free services. Shipping charges are not refundable. Return postage is paid by the person making the return shipment. Items returned without an RMA number or original receipt may be subject to a processing fee of thirty percent. For the safety and well-being of all our customers, we do not re-sell returned items and discard them.
