Skin Care FAQ - We Answer Your Questions

Your skin care questions answered by a licensed esthetician

Q.  I am looking for a face serum or moisturizer with the highest dosage of hylauronic acid. Could you please let me know which product that is?
A. We like to use the term "Maximum Effective Dosage" with our active ingredients to explain the concentrations. Our Maximum Moisture™ super hyaluronic acid cream is so branded because it contains the highest concentration of hyaluronic acid (HA) that your skin can absorb and use. Just like taking excess Vitamin C that gets flushed out of your system unused, too high a concentration of HA would not be used.

There are other factors which influence the availability of HA to your skin. For example, our Maximum Moisture™ contains squalane, which assists with rapid absorption, and with an ingredient known as Aquaxyl™, which reduces trans-epidermal moisture loss and strengthens the barrier function.  And as is important with any topical skin care product, if you are making regular exfolation part of your skin care regimen, the active ingredients are more readily absorbed and utilized.

Q.  What is the best way to get rid of dark circles under my eyes?
A.  Dark circles are often caused by blood pooling under the thin skin under your eyes, usually from leaking capillaries. A product such as Refresh Me™ Under Eye Cream containing Vitamin K is effective at preventing this accumulation. The Vitamin A helps stop leakage from the tiny capillaries just under your skin.

Q.  I use Janet Sartin anti wrinkle products exclusively and have developed redness on my cheeks and bumps on my face. Nothing seems to clear them up. I have never had acne and now I have a ton of breakouts.
A.  We recommend that you temporarily discontinue the use of any existing wrinkle reducer or skin care products that you suspect might be causing these blemish issues, particularly if they contain fragrance, alcohols, phthalates or parabens.  Begin cleansing your face with a gentle cleanser for sensitive skin and rosacea such as rosehip seed oil and use a good wrinkle reducing cream such as Peptide 6®.

Q.  Is Mango Madness Exfoliate Me and Peptide 6 the appropriate regimen? The cream you have for sale with HA seems good also.
A.  Yes, the Exfoliate Me™ and the Peptide 6® are excellent when paired together. The Maximum Moisture™ contains the maximum effective dosage of hyaluronic acid, so it's as good an HA moisturizer as you're going to find on the market today.

Q. I have been using Peptide cream for around ten days; it seems that the cream does reduce some of my wrinkles, but i am not sure about firming and lifting effect. Should i use something else for firming and lifting?
A.  Put the Peptide 6® on first and use both morning and night. Peptide 6® will provide some firming and lifting, but that will require several weeks to begin to be noticeable.

Q.  I was in your store yesterday and bought the Peptide 6. I forgot to ask if will make my skin breakout, I'm very oily in the T zone.
A.  The Peptide 6® is formulated without any ingredients that could cause any breakouts (especially fragrances); in other words, it is non-comedogenic (won't clog pores). Be sure you use a very thin application - a little goes a long way. This wrinkle cream also contains a hyaluronic moisturizer, which should help with your oily skin because dry skin often compensates by producing too much oil.

Q.  I already use your products - looking for products for my 15 year old. She is having some acne and I was thinking about the Exfoliate Me for a cleanser; what should I have her use for a moisturizer; she spends a minimum of 14 hours a week in a pool so her skin takes some abuse; she already loves the body souffle; I can never find mine because she's taken it!
A.  Yes, for acne, Exfoliate Me™ will help. She should use it 3 times a week starting out and can use it more often as tolerance allows. For a moisturizer, I recommend Maximum Moisture™ for her; it contains the maximum effective dosage of hyaluronic acid. And if she spends a lot of time in the pool, if she’s outdoors, she needs to be using a good full spectrum UVA/UVB facial quality sunblock with titanium dioxide.  As you may know, sunlight causes 80% of skin aging. I do recommend that for her face, she use Protect Me™ sun protection cream. Twenty years from now, she will thank you!

Q.  What kind of product is good for my eye puffiness? During winter time, like right now, sometimes my face looks dull and dry. Is there any product, maybe any spray lotion, that I could use when ever my face looks dull and dry? My mom is 72 years old; her type of face skin is more like sensitive kind. Could you recommend what products should she use?
A. For the eye puffiness, I recommend the Refresh Me™ eye cream.  For dull, dry looking skin, you can benefit from an exfoliator such as Exfoliation Plus+™.  For your mother, I would recommend the Peptide 6® wrinkle cream.

Q.  I have been using Rose Hip Seed Oil, ReNew Youth, and Maximum Moisture for about 3 weeks now and I do like them very much. I am just wondering if the Peptide 6 should be part of my regimen... my skin has reacted fine to the ReNew Youth and hasn't been too dry, but I wasn't sure which wrinkle cream is best for me. Since it's only been a few weeks, I haven't seen any noticeable results just yet but I am excited! I have photo damage, melasma, and wrinkles and fine lines. My main concern is the discoloration, but I wasn't sure what the difference is between the Peptide 6 and the Renew Youth so that when I reorder I get the right item.
A.  Both ReNew Youth™ retinol cream, which you are using now, and the Peptide 6®, are wrinkle creams, but work differently. For your discoloration, you need to exfoliate, and the ReNew Youth retinol cream also serves this purpose, so I would continue using it. The Peptide 6 works a little faster than ReNew Youth as a wrinkle cream, but it does not exfoliate. We tell women that the ReNew Youth takes about 12 weeks of daily use to produce noticeable results.

Q.  Hi, I just ordered your microderm cream and am excited to try it! I also wondered because I just noticed that you have both the Exfoliate Me cleanser and the glycolic gel (Exfoliation Plus+™). in terms of helping large pores, which is the best bang for my buck? I have pretty clear skin but large pores and some oiliness. I'm 37.
A.  The Exfoliate Me™ glycolic acid cleanser will help make your pores less noticeable. By the way, oily skin can actually be a sign of over-dry skin as it tries to compensate for the dryness by producing excess oil. You might want to consider a good moisturizer. The Maximum Moisture™ is excellent.

Q.  I have oily to combination skin and am using the Peptide 6 wrinkle cream and Clinique facial wash and toner. I just ordered the Rose Hip Seed Oil Facial Cleanser and Exfoliate Me Glycolic Acid Facial Cleanser to replace what I ran out of from clinique. My question: I am used to using a toner; should I be using a toner? Maybe even something natural like witch hazel? I don't see that you sell any toners.
A. The reason we do not sell or recommend a toner is that most of them contain alcohol and dry your skin. The Rosehip cleanser for sensitive skin and rosacea is a good choice and together with the Peptide 6® and the Exfoliate Me™, you have everything you need (you won't need Witch Hazel).

Q.  Your products state that they penetrate the skin; do they contain nanoparticles?
A.   None of our products contains any nanoparticles. When we say that they penetrate, we are referring to the ability of certain products to reach the dermis, the layer immediately below the epidermis. No products penetrate below the dermis or enter the bloodstream.

Q. What would be best for lip lines and above lips? Seemed to appear overnight. Also lines between eyes? Was thinking of getting peptide cream and microdermabrasion cream. I am wary of glycolic acids as it made a darkish mark on my face years ago and never went away.
A.  Yes, you should use the Microdermabrasion Cream and the Peptide 6® wrinkle cream. Exfoliate your skin 3 times per week and for best results, use the Peptide 6® daily - morning and night.

Q.  I have ordered most of your product line. What is the order or sequence in which I use them?
A. You should cleanse your face twice daily with the Rose Hip Seed Oil. Twice a week in the evening, use the Exfoliation Plus+™. Leave it on 1-3 minutes then rinse thoroughly with cool water. Follow it immediately with the Hydrospherex™. After cleansing and/or exfoliating in the evening, apply the ReNew Youth™ and Refresh Me™ eye cream every night before bedtime. Every morning, after cleansing, apply the Peptide 6® wrinkle cream, then Refresh Me™, then the Maximum Moisture™ hyaluronic acid cream.

Q.   I am now using Dove soap and Mary Kay moisture cream. I have very sensitive skin, most everything causes me to have a reaction. I have acne scars and recently did a series of laser facials. I want to start using something to help my skin look more youthful and fight wrinkles. I have some areas with fine lines and some areas that are a little deeper than that. Overall, I feel like my skin looks dull. I want to use something that will help me achieve that goal. Any suggestions?
A.  We recommend the Peptide 6® wrinkle cream and Exfoliate Me™ 10% glycolic acid cleanser. We always recommend our clients not use cleansers such as Dove, which technically isn't a "soap", but a detergent. The difference is that detergents are harsh and will strip your skin of essential oils, drying out your skin. This is why Dove calls their cleanser a “bar” and not soap. For your sensitive skin, we have the perfect gentle cleanser for you, the Rose Hip Seed Oil. Cleanse with the Rosehip Seed Oil cleanser for sensitive skin twice daily, then use the Peptide 6® morning and night every day. You should use the glycolic acid 2-3 times per week. If you are noticing some sensitivity at 2-3 times per week, go to 1-2 times a week and increase the frequency as tolerance permits. If you need an Vitamin K eye care cream for puffiness or under eye dark circles, we recommend the Refresh Me.

Q.  I just started using your products which were ordered last week and shipped very quickly. I am enjoying the peptide and eye creams and body moisturizer. My question pertains to the glycolic face wash. I have used it for 3 days AM and PM and I notice my skin stings a little bit and is sensitive. What is the best way for me to use this product and should I use a gentler cleanser with it? Would I build up to using it daily?
A.  The Exfoliate Me™ 10% glycolic acid should be used only once a day and only 3 times a week on alternating days. The Exfoliate Me™ is both a cleanser and an exfoliator. if you are wanting a gentle daily cleanser, I highly recommend our Rose Hip Seed Oil.

Q.  How would I know if I should use retinol or peptide? Do you suggest these as moisturizers and twice a day? I need a suggested routine to follow.
A.  If you have sensitive skin, you should use Peptide 6® both morning and night. If you do not have sensitive skin, you can use ReNew Youth™ retinol cream both morning and night.  Both of these products contain hyaluronic acid, the best moisturizer on the market, so either one will also serve as your moisturizer. If you have particularly dry skin, you may also want to use Maximum Moisture™ in the morning after the wrinkle cream.

Q.  I am currently using the Peptide 6 in the am, retinol renew in the PM and the microdermabrasion exfol cream every 3 days. My question is: can I use the Peptide 6 with the retinol cream in the PM if so, apply before or after the retinol? I am going to purchase the rosehip facewash to use everyday in the am. I do have dry skin and am concerned with aging; any suggestions would be appreciated! I love these products!
A.  We do not recommend you use the Peptide 6™ and ReNew Youth™ together at the same time. You should use the Peptide 6® in the morning and the ReNew Youth™ at night.  If you want something to put over the ReNew Youth to help with dry skin, we recommend Maximum Moisture™ for smoother skin.

Q.  My big problem is that when I use any cleanser on my face, it goes red and dry, but at the same time I have very oily skin. The dermatologists that I have seen say that it is rosacea. I strongly believe it is drug induced rosacea, because the very first time I went to the dermatologist for breakouts on my face, there was no sign of redness, but the drugs they gave me (roaccutane, tetracycline, duac, etc.) completely ruined my skin. It has been more than six months since the roaccutane and I don't use any medication now. When I don't use anything on my face, just water, the first few days it is great. I have lost my hope for all dermatologists. Please help and advise what I should do.
A.  First of all, I am not a medical doctor, so we can’t give advice to diagnose, treat or cure any medical condition. If you feel the Roaccutane has caused problems, you might want to talk to a dermatologist you have confidence in. What I can tell you is that any retinoid product is rather aggressive and can cause skin irritation in certain people. Another thing you should know is that oily skin is often the result of dry skin as it tries to compensate for the dryness by producing more oil. This may clog pores and lead to more blemishes. You need to consider a high quality moisturizer such as Maximum Moisture™ to use both morning and night every day. To address your breakouts, try using a fairly gentle (10%) glycolic acid cleanser twice a week each morning. I recommend Exfoliate Me™ for this. I would recommend discontinuing the Cetaphil, which contains not only parabens, but also, sodium laurel sulfate (SLS), a foaming agent that can irritate your skin. On those days you are not using the Exfoliate Me™, a good paraben-free, SLS-free cleanser that is designed for sensitive skin is Rosehip Cleanser for Rosacea.

Q.  My skin is in good condition but I'm beginning to lose density around my cheeks. Under the cheekbone, you can see a noticeable dent (depression) on both sides, so I need a product that promotes collagen production. I would like to know if I can combine Hydrospherex Serum, Peptide 6, and Renew Youth Retinol Cream with the Microdermabrasion Cream or is it better to use the AHA gel. I don't want to overdo it but I know I will benefit from incorporating exfoliating products. Can you suggest what to do?
A.  It is perfectly OK to use the Microdermabrasion Exfoliation Cream, which is what I recommend for you. However, I would only use it 2-3 times per week.

Q.  May I use Peptide 6 wrinkle cream near my eyes or do I have to also order the eye cream? My biggest "negative" about my eye area is not crow's feet but lines that come down from the inner corner, and a change in the are below the eyes; feels not so much puffy as lookiing tired. Do I need both products to start or can I use the Peptide 6 near the eyes?
A.  Yes, you can use the Peptide 6® wrinkle cream near your eyes to help smooth your skin and build collagen, but if you have any puffiness or dark skin under your eyes, you will need the Refresh Me™ under eye cream for that.

Q.  I am using Garnier serum and lotion in the AM and Glycolic Acid toner & cream every other evening. Having read rave reviews on your products, I was interested in the Exfoliate Me Glycolic Acid Cleanser and/or the Exfoliation Plus+ Fruit Acid/AHA Gel. I occasionally deal with adult acne due to the hormone replacement therapy I use, but also like something to use for reducing pores and aging "issues." Your thoughts on a night time regimen?
A.  We recommend a good retinol product such as our ReNew Youth™ for you. It is designed for women over 40 who need a product to help with breakouts.  I am in my mid 40s and this is all I use.  It’s a wrinkle cream, exfoliator and moisturizer all in one. ReNew Youth™ contains 1 Million International Units of Retinol per ounce, so it’s the strongest concentration you can buy without a prescription. Even though ReNew Youth™ is a potent retinol cream, it is not irritating because it contains soothing Jojoba Oil, Apricot Kernel Oil and Squalane. Use it twice a day, morning and and night. At night, you should apply the ReNew Youth after cleansing your face with a non-irritating cleanser such as the Rose Hip Seed Oil.

Q.  I am using Canyon Ranch serum and light moisturizer, and Avon undereye cream. I am in the market for a new moisturizer/night creme, an under eye cream, and exfoliator (I do not have dark circles and a limited amount of wrinkles) No matter what moisturizer I wear during the day, my face becomes oily quickly so I use the moisturizer at night. Every 2 to 3 days I use an exfoliator. I do not have significant skin damage since I don't like to spend time in the sun. Not knowing the difference between your products, I would like your recommendations as to which products in your line you think would be best for me.
A.  I would recommend the ReNew Youth™ retinol cream for you. Because it contains both retinol and hyaluronic acid, it serves as your wrinkle cream, moisturizer and exfoliator - all in one product. You can use it as both your night cream and your day cream. For an eye cream, the Refresh Me™ Vitamin K cream with Arnica Montana is very good.

Q.  My 21 year old daughter has had severe acne since she was a teen and her face has red marks that won't go away. Do you have a product that will help?
A.  I recommend Exfoliate Me™ 10% glycolic acid cleanser. It is gentle enough to use every day...but it will take some time to see improvement.

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